Addiscombe Storage Service Terms and Conditions

These terms and conditions set out the basis on which Addiscombe Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into a storage arrangement. They are intended to create a clear understanding of the responsibilities of both parties and to reduce any uncertainty about bookings, payments, cancellations, liability, prohibited items, waste disposal, and legal matters.

In these terms, the words “we”, “us”, and “our” mean Addiscombe Storage, and “you” means the customer, hirer, or account holder using the service. The expression storage service refers to any unit, space, container, or related service made available by us, whether for short-term or longer-term use. These terms apply to all customers unless we have agreed different written terms in advance. Any variations must be confirmed in writing and signed or otherwise accepted by an authorised representative of Addiscombe Storage.

Service availability may change from time to time, and we reserve the right to adjust the size, features, or condition of any storage solution offered. The descriptions, images, or examples used in marketing materials are for general illustration only. They do not form part of the contract unless expressly stated. You should ensure that the storage option selected is suitable for your belongings, and you remain responsible for checking that the goods stored are lawful, safe, and compatible with our operating rules.

Booking process begins when you submit a request for storage and provide the information we reasonably need to assess your booking. This may include your name, address, contact details, intended start date, and a description of the items to be stored. We may also ask for identification, proof of address, or other verification documents where appropriate. A booking is only confirmed when we accept it, the required payment is received, and any requested documentation has been satisfactorily completed.

We reserve the right to refuse a booking, suspend a pending booking, or decline to provide the service where we believe it would be inappropriate, unsafe, unlawful, or impractical to do so. This includes situations where the goods are unsuitable for storage, where the requested unit is unavailable, or where the customer fails to supply accurate information. You are responsible for ensuring that all details provided during the booking process are true, complete, and kept up to date.

Once confirmed, the booking will set out the storage period, charges, and any special conditions. If you wish to increase, reduce, or otherwise alter the booked service, we may agree to do so at our discretion and subject to availability. Any such change may affect pricing, notice periods, or access arrangements. No employee or representative may make binding promises outside the written booking confirmation unless expressly authorised to do so.

Payments must be made in accordance with the pricing and payment schedule agreed at the time of booking. Unless otherwise stated, fees are payable in advance and must be received on or before the due date. We may require a deposit, first payment, or other upfront charge before access to the storage service is granted. All amounts quoted are in pounds sterling and may be subject to VAT or other applicable taxes where required by law.

If payment is not received when due, we may charge reasonable late payment interest and administrative costs to the extent permitted by law. Continued non-payment may result in suspension of access, termination of the storage agreement, recovery action, or disposal steps where legally permitted and after any required notice has been given. You remain liable for all charges accrued up to the date the agreement ends, including any fees incurred for handling, administration, or enforcement action.

We may review our charges from time to time. Where a price change affects an ongoing arrangement, we will provide notice in advance where reasonably possible and in line with applicable consumer law. Any promotional rate, discount, or introductory offer applies only for the stated period and may be withdrawn or amended for future bookings. Payment made by card, bank transfer, direct debit, or another approved method does not transfer ownership of the goods stored.

Cancellations and termination may be made by either party in accordance with the notice period stated in the booking confirmation or, if none is stated, within a reasonable period under the circumstances. If you cancel before the storage period begins, we may retain any non-refundable deposit, administration fee, or other clearly disclosed charge. Where a booking has already started, charges will generally apply up to the effective end date of the agreement.

We may terminate or suspend the service immediately if you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or act in a way that causes risk, damage, or nuisance. We may also end the arrangement if required to do so for legal, safety, insurance, operational, or security reasons. If your goods remain in storage after termination, you must remove them promptly. Failure to do so may lead to further charges and, where lawful, disposal or other action.

You are encouraged to provide notice as early as possible if you no longer require the storage service. We may assist with any agreed end-of-service arrangements, but you remain responsible for emptying the unit, removing locks or access devices, and ensuring the space is left in a clean and usable condition. Any items left behind may be treated in accordance with our abandonment and disposal procedures, subject always to applicable law.

Liability and responsibility are allocated on the basis that you store goods at your own risk, subject to the limits set out in these terms and any rights you may have under law. We do not accept responsibility for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, weather events, or third-party acts, except where such loss results directly from our proven negligence or breach of legal duty. Nothing in these terms excludes liability where it would be unlawful to do so.

You are responsible for ensuring that your goods are suitably packed, labelled, protected, and insured. We strongly recommend that you arrange appropriate insurance cover for the full replacement value of the items stored. Any insurance we may offer or mention is separate from these terms and will be subject to its own policy wording, exclusions, and claim requirements. We do not inspect all goods placed into storage and cannot verify the condition, value, or ownership of each item.

You must not store items that are dangerous, illegal, stolen, contaminated, perishable, infested, environmentally harmful, or likely to cause damage to persons or property. This includes, without limitation, explosives, firearms, unauthorised chemicals, biohazards, live animals, and waste that cannot lawfully be stored. If prohibited goods are discovered, we may remove, isolate, report, or dispose of them where necessary and lawful, and you will be responsible for all resulting costs, losses, or claims.

We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data, unless such liability cannot be excluded by law. Where we are found liable in connection with the service, our total liability shall be limited to the amount paid by you for the relevant storage period or such other amount as may be required by applicable law. These limitations apply to the fullest extent permitted in a business-to-consumer or business-to-business context, as relevant.

Nothing in these terms affects your statutory rights as a consumer. If you are acting as a consumer, we will provide the service with reasonable care and skill, and any goods or services supplied by us will be as described, fit for purpose where stated, and provided within a reasonable time if no timeframe is agreed. If any term is found to be invalid or unenforceable, the remainder of the terms will continue in full force.

Access and security arrangements may require keys, codes, passes, or other credentials. You must keep these secure and not share them with unauthorised persons. We may issue or withdraw access rights where necessary for safety, maintenance, compliance, or operational reasons. Any misuse of access systems, interference with security measures, or unauthorised entry may result in termination of the service and, where appropriate, legal action.

Waste regulations must be followed at all times. You are not permitted to leave rubbish, surplus packing materials, liquids, hazardous substances, electrical waste, bulky refuse, or other discarded items in or around the storage premises unless we have expressly agreed in writing that such items may be handled as part of the service. Any waste you generate must be removed by you or by a licensed waste carrier acting on your behalf in compliance with UK waste law.

You are responsible for ensuring that waste is separated, transported, and disposed of lawfully. If we have reason to believe that waste has been abandoned, fly-tipped, or deposited contrary to environmental regulations, we may remove it, report the matter to the relevant authorities, and recover our reasonable costs from you. You must not use the storage service as a dumping ground, temporary refuse site, or place for materials awaiting unknown disposal.

If you store items that later become waste, you must remove and dispose of them promptly and in compliance with applicable regulations. This includes packaging, damaged goods, spoiled materials, and anything that may attract pests or create hygiene risks. You must also ensure that any recycling, treatment, or destruction required by law is handled correctly. We may inspect, photograph, or document waste-related issues where needed for compliance, insurance, or enforcement purposes.

Insurance, care, and inspections are important aspects of responsible storage. Unless we specifically agree otherwise in writing, we do not provide routine supervision of your goods and are not responsible for monitoring deterioration, mould, corrosion, temperature sensitivity, or natural wear and tear. You should inspect your stored items regularly, where access is allowed, and remove anything that requires specialist handling or climate control if the unit is not designed for that purpose.

We may enter a unit or storage area in limited circumstances, such as emergency situations, suspected breach of terms, maintenance, pest control, compliance checks, or where necessary to protect people or property. Where possible, we will give reasonable notice, but this may not be practical in an emergency. Entry will be carried out in a reasonable manner and only to the extent required by the situation.

Any instructions we give concerning loading limits, stacking, ventilation, safe handling, or use of the premises must be followed. You are responsible for all persons who enter the premises with your permission, including contractors, movers, family members, or agents. Their actions, omissions, and compliance with these terms are treated as your responsibility for the purposes of the storage agreement.

Data and record keeping may involve us storing personal details necessary to manage bookings, accounts, safety checks, and legal compliance. We will handle personal data in accordance with applicable UK data protection laws and our privacy practices, as notified to you separately where required. You should keep your account information accurate and inform us of changes to your address, email, or other contact details so that notices can be validly delivered.

We may keep records of bookings, payments, incidents, access logs, photographs, and communications for operational, audit, or legal reasons. These records may be used to resolve disputes, enforce terms, or comply with statutory duties. If a notice, invoice, or warning is sent to the latest contact details you provided, it will be treated as properly served unless we are clearly told otherwise and have had a reasonable opportunity to update our records.

We may assign or transfer our rights and obligations under these terms to another person or business where reasonable and lawful, provided this does not materially reduce your rights. You may not assign your rights or transfer your booking without our prior written consent. Any attempt to do so without permission will not be effective unless we agree otherwise in writing.

Governing law and jurisdiction apply to these terms in accordance with the laws of England and Wales. The agreement and any dispute or claim arising from or connected with it, including non-contractual disputes or claims, shall be governed by and interpreted under English law. If you are a consumer, nothing in this clause limits any mandatory rights you may have to bring proceedings in a court with proper jurisdiction under applicable law.

If a dispute arises, the parties should first try to resolve it in good faith by discussion and exchange of relevant information. Where a solution cannot be reached informally, either party may use the courts of England and Wales, subject to any legal right to bring a claim elsewhere. We may also rely on any contractual right to take urgent steps to protect property, recover charges, or prevent ongoing loss.

General provisions include the following: no failure or delay by us in enforcing a right shall be treated as a waiver of that right; headings are for convenience only and do not affect interpretation; and any reference to a law or statute includes later amendments or replacements. These terms constitute the entire agreement between the parties in relation to the service unless varied in writing and supersede any prior discussions, statements, or understandings about the same subject matter.