Storage Addiscombe Terms and Conditions
These Terms and Conditions set out the basis on which Storage Addiscombe provides storage and any associated removal or transport services within the United Kingdom. By placing a booking, using our facilities, or instructing us to carry out services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the individual or business entering into an agreement for storage or related services with Storage Addiscombe.
Services means any storage, collection, delivery, removal, handling, packing, or related services provided by Storage Addiscombe.
Goods means the items placed into storage or handled by Storage Addiscombe on behalf of the Customer.
Agreement means the contract between Storage Addiscombe and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Addiscombe provides storage facilities and may also offer associated removal, collection, and delivery services within its operational service area. The precise scope of Services for each Customer will be set out in a quotation or booking confirmation. Any Services not expressly included in the quotation or confirmation will be treated as additional services and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by completing our booking form or by otherwise providing us with the required details for your storage or removal-related requirements. Your request is an offer to purchase Services, which we may accept or decline at our discretion.
3.2 A booking is not confirmed until we issue a booking confirmation setting out the Services to be provided, the applicable charges, and any special conditions. The Agreement comes into force on the date of our booking confirmation.
3.3 The Customer is responsible for ensuring that all information provided to Storage Addiscombe during the booking process is complete and accurate, including access details, property layout, parking restrictions, and an accurate description and quantity of Goods.
3.4 If, on the day of service, the scope of work differs from that described at the time of booking, Storage Addiscombe reserves the right to adjust the charges accordingly or to decline part or all of the Services if they cannot reasonably be carried out as planned.
4. Quotations and Pricing
4.1 Any quotation is based on the information provided by the Customer and on Services being carried out under normal working conditions. Quotations are generally time-limited and may be withdrawn or amended by Storage Addiscombe at any time prior to acceptance of the booking.
4.2 Quotations normally exclude charges for parking, permits, tolls, congestion charges, specialist equipment, and disposal of waste, unless expressly stated otherwise. Any such costs incurred in providing the Services may be charged to the Customer at cost or at an agreed rate.
4.3 Additional charges may apply where:
a. Access is restricted or significantly different from that described at the time of quotation.
b. There are delays due to the Customer, third parties, or circumstances beyond our reasonable control.
c. Additional Goods, services, or handling requirements are requested or required on the day of service.
5. Payments
5.1 Unless otherwise agreed in writing, payment for Services is due in advance of the scheduled service date or storage start date. For ongoing storage, fees are normally payable in advance on a weekly or monthly basis, as set out in the Agreement.
5.2 Storage Addiscombe reserves the right to require a deposit at the time of booking. Any deposit will be deducted from the final amount due, but may be retained in accordance with the cancellation and liability provisions of these Terms and Conditions.
5.3 If payment is not received by the due date, Storage Addiscombe may refuse to provide or continue to provide the Services, deny access to storage units, or exercise a lien over the Goods until all outstanding sums, including any applicable late payment charges, are paid in full.
5.4 If payment remains overdue, Storage Addiscombe may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding balance. Any surplus proceeds will be held for the Customer, but the Customer will remain liable for any shortfall.
5.5 All prices are stated in pounds sterling and are exclusive of any applicable taxes or duties, which will be charged at the prevailing rate where applicable.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing written notice to Storage Addiscombe. The applicable cancellation or amendment fees will depend on the amount of notice given before the scheduled service date.
6.2 As a general guideline, cancellations or major changes may incur the following charges:
a. More than seven days before the service date: no cancellation fee, although any non-refundable third-party costs may be charged.
b. Between seven days and 48 hours before the service date: up to 50 per cent of the quoted service fee.
c. Less than 48 hours before the service date or on the day of service: up to 100 per cent of the quoted service fee.
6.3 For ongoing storage, the Customer may usually terminate the Agreement at the end of the current billing period by giving not less than the minimum notice specified in the Agreement. If the Customer vacates the storage unit without providing the required notice, Storage Addiscombe may charge storage fees in lieu of notice.
6.4 Storage Addiscombe may cancel or suspend Services if:
a. The Customer is in breach of any material term of the Agreement.
b. The Customer becomes insolvent or is subject to any bankruptcy or winding-up proceedings.
c. It becomes unsafe or unlawful to provide the Services.
d. Circumstances beyond our reasonable control prevent us from providing the Services.
In such cases, we will notify the Customer as soon as reasonably practicable and will, where possible, refund any pre-paid charges for Services not yet performed, subject to any deductions for costs already incurred.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring adequate access and parking for our vehicles and personnel at all relevant locations.
b. Obtaining any necessary consents, permits, or authorisations from landlords, building managers, or local authorities.
c. Properly packing and labelling Goods unless packing services have been agreed as part of the Services.
d. Ensuring that all Goods are lawful, safe, and suitable for handling and storage.
7.2 The Customer must not store or request us to handle any prohibited items, including but not limited to:
a. Dangerous or hazardous materials, including flammable, explosive, corrosive, or toxic substances.
b. Perishable items or those requiring a controlled environment.
c. Illegal goods or items obtained unlawfully.
d. Cash, securities, or high-value items such as jewellery, unless specifically agreed in writing.
7.3 The Customer is responsible for ensuring appropriate insurance cover for their Goods, whether in transit or in storage, unless a separate written agreement provides otherwise. Storage Addiscombe does not provide automatic insurance for the full value of Goods and accepts no liability for any uninsured losses, subject to the liability provisions in these Terms and Conditions.
8. Access to Storage Units
8.1 Access to storage units is subject to our normal opening hours and any security procedures that may apply. Storage Addiscombe may require reasonable notice for access, particularly where staff assistance or specific arrangements are needed.
8.2 Storage Addiscombe may refuse access to any person who cannot reasonably demonstrate authority from the Customer, or where there is a concern about safety, security, or compliance with these Terms and Conditions.
8.3 The Customer must ensure that any keys, access codes, or security devices provided are kept secure and are not shared with unauthorised persons. The Customer is responsible for any use of their access credentials.
9. Waste, Disposal, and Environmental Regulations
9.1 The Customer must not use storage units or our vehicles for the disposal of waste, rubbish, or items intended for destruction, unless a specific waste removal service has been agreed with Storage Addiscombe.
9.2 Any request for the disposal of items must be expressly agreed in writing and may incur additional charges, which will be communicated to the Customer in advance where possible.
9.3 Storage Addiscombe will handle any agreed waste removal or disposal in accordance with applicable waste and environmental regulations. The Customer agrees not to present any hazardous or regulated waste for disposal without providing full written disclosure and obtaining our prior written consent.
9.4 If the Customer leaves any items or waste in a unit or property after the end of the Agreement or service date without prior agreement, Storage Addiscombe may arrange for removal and disposal at the Customer's cost. Such costs may include labour, transport, tipping charges, and any regulatory or administrative fees.
10. Liability and Limitations
10.1 Storage Addiscombe will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is subject to the limitations set out in this clause.
10.2 Storage Addiscombe will not be liable for any loss or damage to Goods or property arising from:
a. Inadequate or improper packing by the Customer.
b. Inherent defects, vulnerabilities, or perishable qualities of the Goods.
c. Wear and tear, gradual deterioration, or atmospheric conditions such as damp, mould, or condensation, unless directly caused by our negligence.
d. Acts or omissions of the Customer or any third party.
e. Events outside our reasonable control, including but not limited to fire, flood, severe weather, theft, vandalism, industrial action, or public disturbances.
10.3 To the fullest extent permitted by law, Storage Addiscombe excludes all liability for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of reputation.
10.4 In respect of any proven direct loss or damage to Goods or property caused by our negligence or breach of duty, our total liability shall, unless otherwise agreed in writing, be limited to a fair and reasonable amount having regard to the level of charges for the Services and any declared value of the Goods. Any claim must be notified in writing within a reasonable period and in any event within 7 days of the Customer becoming aware of the incident giving rise to the claim.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Indemnity
11.1 The Customer agrees to indemnify Storage Addiscombe against all claims, costs, damages, fines, and expenses arising from:
a. The Customer's breach of these Terms and Conditions.
b. The storage or handling of prohibited, hazardous, or illegal items.
c. Any claim brought by a third party in connection with the Goods, except to the extent caused by our negligence.
12. Data Protection and Privacy
12.1 Storage Addiscombe will process personal data in accordance with applicable data protection laws. Personal information collected during bookings or service delivery will be used for the performance of the Agreement, for administration, and for compliance with legal obligations.
12.2 We may retain records of the Agreement and related information for a reasonable period after the end of the Services for accounting, legal, and operational purposes.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve the matter promptly. Providing clear details of the issue, relevant dates, locations, and any supporting information will help us to investigate effectively.
14. Variations
14.1 Storage Addiscombe may vary these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that Agreement.
14.2 Any variation to the Agreement proposed by the Customer will only be effective if confirmed in writing by Storage Addiscombe.
15. Severability
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 The Agreement constitutes the entire agreement between Storage Addiscombe and the Customer in relation to the Services and supersedes any prior understandings, representations, or agreements, whether written or oral.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.
By proceeding with a booking or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
